Shipping & Returns
Fast, discreet delivery—easy returns
Everything you need to know about processing times, shipping options, tracking, and how to start a return with Jeeves.
Shipping at a glance
Order processing: 1–2 business days (Mon–Fri).
Shipping: Available nationwide in the U.S.
Discreet packaging: Plain outer packaging with no product details.
Tracking: Sent by email as soon as your order ships.
Returns: Start within 30 days of delivery (see details below).
Discreet by default
Packaging & privacy
We ship in plain, unbranded packaging. Your order details stay private—no product names on the outside. If you’re sending a gift, you can ship directly to the recipient.
Shipping FAQs
Quick answers to the most common shipping questions.
When will my order ship?
Most orders ship in 1–2 business days. During peak periods, processing may take a bit longer—tracking will update once your label is created and scanned.
How much is shipping?
Shipping costs are calculated at checkout based on your address and the items in your cart.
Do you offer expedited shipping?
If expedited options are available for your address, you’ll see them at checkout. Delivery estimates shown at checkout begin after processing.
How do I track my package?
You’ll receive a shipping confirmation email with a tracking link as soon as your order ships. Tracking may take 24–48 hours to show movement after pickup.
What if my package is delayed or marked delivered?
First, check tracking for the most recent scan and look around your delivery location. If it’s still missing after 24 hours, contact us and we’ll help investigate.
Do you ship to P.O. boxes?
If your selected carrier supports P.O. box delivery for your order, it will be available at checkout. Otherwise, please use a street address.
Returns & refunds FAQs
How returns work, what’s eligible, and when you’ll see your refund.
What’s your return window?
Start a return within 30 days of delivery. Items must be unused and in original packaging.
What items can’t be returned?
For hygiene and safety, certain items may be final sale. If an item is non-returnable, it will be noted on the product page.
How do I start a return?
Email us with your order number and the item(s) you’d like to return. We’ll reply with next steps and return instructions.
Who pays return shipping?
Return shipping is typically the customer’s responsibility unless the item arrived damaged/defective or we made an error.
When will I get my refund?
Once your return is received and inspected, refunds are issued to the original payment method. Banks may take 3–10 business days to post the credit.
Ready to order?
Shop Jeeves for curated glass and accessories with discreet shipping and secure checkout.